Keep your migration from one platform to Memberstack as smooth and seamless as possible with minimal change to your members.
Easily handle your growing membership base or change of As the number of members increases, this feature enables efficient and streamlined management of new registrations or additions.
This article will show you how to import a CSV of free members, paying members, or both into Memberstack 2.0.
If you are migrating from another authentication or payment provider, please read this entire article carefully before committing to Memberstack. There are situations where members cannot be imported. For example: if you have paying members, but cannot provide a Stripe Customer ID).
If you are migrating from Memberstack 1.0, the CSV you export from 1.0 will contain all of the required columns. Example 1.0 Export.
Your CSV file can contain up to 10k rows, and contain the following columns:
Important Note: After importing members you have to refresh the page for the members table to be updated.
Note: When importing paying members, the customer.subscription.updated event will fire in Stripe. You may want to turn off your Make or Zapier scenarios that use this event during import.
Important Note: After importing members you have to refresh the page for the members table to be updated.
Once the import is complete you will receive an email with the number of successfully imported members and any imports with errors. Each failed member will have a reason.
This means Memberstack and Stripe could not find the subscription provided. This usually happens if you import a member with a cancelled subscription. Any members with this error will be imported with a Stripe customer and stored payment info, but they will not have a plan.
Have a different error? Please contact support for more info.
Please contact us if you are attempting to migrate Memberstack 1.0 members with active free trials. It is not possible to preserve the trial days during import.
No, but you can change their paid plan after import. Please see this article to learn more.
Keep track of total members, sign ups, active subscriptions, one time plans, trialing members, paying members, and more from a central dashboard.
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