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Frequently Asked Questions
Companies like American Airlines, Slack, Entreprenuer.com, and Smart Passive Income use Memberstack to serve millions of members every single day.
And top Webflow agencies like Relume, Finsweet, Flowbase, Refokus, Whiteboard, and Brandweld use Memberstack to build beautiful client projects with user auth, gated content, and Stripe payments. It’s free until you’re ready to go live.
Launch a beautiful Webflow MVP in a weekend and give yourself the option to scale into a custom React application without needing to migrate anything on the backend.
In Webflow → Memberstack uses data attributes to tap into your Webflow project. This means you can build everything from profile screens to forgotten password flows all according to your own visual style.
Pick from 400+ Customizable Webflow Components →
Yes, of course! Please post in our Community — we'd love to hear what you're working on and how we can help.
Billing and Pricing
Yes, absolutely! All of Memberstack's features are free to try (no credit card) on a test site for an unlimited amount of time. This means that you can take the time you need to set up Memberstack fully in test mode, and only pay when your website is ready to accept real members.
We count the total number of Live members. This includes all free and paying members. And excludes any test mode members.
You will receive an email when you are 90% of the way to your current member limit.
When you reach 100% on the Basic and Professional plans we will automatically upgrade your account to the next tier. If you are on the Business or Established plans we will automatically increase your member limit by 20,000 to avoid interruptions.
We define a transaction as whenever a member pays to sign up on your website through Memberstack. A transaction fee is a service fee based on a given percentage of each transaction.
If you only have free members, then the transaction fees do not apply to you. If you do require your members to pay during signup, then Memberstack charges a flat transaction fee based on your plan.
Please note that Memberstack's transaction fees do not include the fees that Stripe charges.
Memberstack uses Stripe to process payments securely on our users' websites and for payouts. Money you earn on your website is directly and securely transferred to your bank account via Stripe.
As a mission-driven organization, we're happy to support non-profits with a 50% discount for 12 months — please fill out this form with details on your non-profit to activate it: www.memberstack.com/nonprofit.
We believe in empowering young professionals as they work their way through school or embark on their careers.If you are between the ages of 18 and 22, you can receive a 100% discount on our services.
Please upload proof of age as part of your application. Apply now through our Young Professionals Discount Application Form.
As a startup, we know how hard it can be to make purchasing decisions - especially when the cost is a % of your revenue. This is why we offer a special discount for those that have attended a startup program like Y Combinator, 500 Startups, or Launch and raised less than $1 million in funding.
Apply now through our Startup Discount Application Form.
Yes… If you have paid for a yearly or a monthly plan in the last 30-days you are entitled to a prorated refund. If you’re not happy with Memberstack, let us know and we will make things right! If you’re still not happy.
PS… You must request a refund with-in 45-days of upgrading to be eligible.
PPS… Please contact us if you have any concerns. We’ll do everything in our power to make things right!
Data and Security
Yes, Memberstack is GDPR and SCA compliant. We try our best to update our product as new regulations and guidelines are developed, and as soon as we do, your website will also have access to the latest Memberstack features to stay compliant.
Yes. Data stored in Memberstack about your members is secured using industry best practices — this includes member emails, passwords and metadata. We force HTTPS so that data between your website and our servers is always encrypted. Data stored in our database is also encrypted at rest. We also take regular automated backups in order to stay safe.
We are an official Stripe Partner to process payments — so we do not have access to and do not store any financial information.
Memberstack uses Stripe to process payments — we are an Official Stripe Partner. We do not have access to and do not store any financial information about our customer's members.
No — Memberstack does not provide any hosting services for your content (such as images, videos, and other media) or for your website. This means that in order to use Memberstack, you need to already have a web platform or content management system to host and load content on your website — such as Wordpress, Squarespace, Webflow, Netlify, etc.
You can email us at support [at] memberstack [dot] com. Please note that for support queries relating to using Memberstack, we recommend posting on our community. Paying customers can also reaching us through a chat widget in the application.