Skip to main content
Journey 06 of 078 lessons · about 43 min

Keep and grow members

Getting members is half of it. These lessons cover onboarding, emailing the right people, and what to do when someone tries to cancel.

Start lesson 1
Your progress0 of 8 watched

By the end you’ll have

  • An onboarding flow for new members
  • Segments and targeted emails
  • A cancel flow that saves members
  1. 3:33

    3:33

    Welcome new members with a tour

    Walk new members around your site the first time they log in.

    • Onboarding
    • MemberScripts
  2. 3:14

    3:14

    An onboarding checklist

    A checklist with a progress bar that ticks off as members finish setup.

    • Onboarding
    • Member JSON
  3. 3:33

    3:33

    Group members with Segments

    Build saved groups from plan, activity and custom fields that stay up to date.

    • Segments
  4. 8:00

    8:00

    Email the right members

    Filter your members, design a template and send a campaign from the dashboard.

    • Email
    • Segments
  5. 8:41

    8:41

    Save members who try to cancel

    Catch the cancel click and offer a coupon before the member goes.

    • Retention
    • MemberScripts
  6. 7:47

    7:47

    Let members pause instead

    A pause button so members can stop billing for a while instead of cancelling.

    • Retention
    • MemberScripts
  7. 3:21

    3:21

    Win back cancelled members

    Show cancelled members a banner that brings them back to a plan.

    • Retention
    • MemberScripts
  8. 4:15

    4:15

    A/B test your pages

    Split-test headlines, pricing and buttons to see what converts.

    • Testing
    • Conversion

Next journey · 7 lessons

Build with AI

Use AI tools that know Memberstack to build faster.

Keep going