Switching tools? Plan the move first.
Leaving Memberful, MemberSpace or Outseta? Get a step-by-step plan for moving your members and Stripe subscriptions, with every claim linked to that tool’s own docs.
The short answer
Moving from Memberful, MemberSpace or Outseta?
Export your members, then import them into Memberstack by CSV with each paying member's Stripe Customer ID, plus a Subscription ID for recurring members, so their saved cards come across. That works when your current tool bills through Stripe Subscriptions in a Stripe account you own, which differs by tool and, for Outseta, by version. Where a tool's docs don't say, the plan tells you to confirm with them.
Questions about switching
Cards, passwords, cancelling the old tool, and what happens to your answers.
Memberstack's CSV import takes each paying member's Stripe Customer ID, plus a Stripe Subscription ID for recurring members, and brings their payment methods across with them. That works when your current tool bills through Stripe Subscriptions in a Stripe account you own. Memberful, MemberSpace and Outseta all connect to your own Stripe account, according to their docs. Whether renewals run as Stripe Subscriptions differs: MemberSpace's docs say you cancel member subscriptions in Stripe, Outseta v3 runs on Stripe Billing, Outseta's v2 docs say Outseta charges renewals itself, and Memberful's docs don't say, so confirm with Memberful.
None of the three vendors' public docs we checked in October 2026 say whether passwords can be exported, so ask the vendor. If they can't, members set a new password the first time they log in to Memberstack, or you switch them to passwordless login. Tell members before the switch either way.
MemberSpace's Stripe help article says cancelling your MemberSpace account does not cancel any member subscriptions or transaction fees, and that cancelling a member's plan inside MemberSpace also cancels it in Stripe. It also says a Stripe account can only be connected to one platform at a time for accepting payments. Agree the order of the cut-over with MemberSpace before you cancel anything.
Outseta's help articles are labelled v2 or v3, and Outseta describes v3 as the Stripe Billing oriented version launched on October 1, 2026. The two bill differently, which changes how your subscriptions move. If you're not sure which your account runs, ask Outseta support.
No. The plan is built in your browser from a fixed set of sourced facts. “Copy link” puts your answers in the URL so you can share the plan, and nothing else leaves the page.
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